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InboxAcademy: Course Provider Terms of Service

Effective Date: September 2, 2026 Legal Entity: AvaCode Solutions LLC-FZ Registered in: Meydan Free Zone, Dubai, UAE Contact: [email protected]

1. Acceptance of Terms

These Course Provider Terms of Service ("Terms") govern your access to and use of InboxAcademy (the "Platform") as an organization, creator, or team that creates and delivers courses through the Platform ("Course Provider", "Organization", "you", or "your"). By registering an Organization account, or by continuing to use the Platform on behalf of an Organization, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

These Terms constitute a legally binding agreement between you and AvaCode Solutions LLC-FZ, the operator of InboxAcademy, registered in Meydan Free Zone, Dubai, UAE.

These Terms apply to your use of the Platform as a Course Provider. They do not govern the rights of your Learners, which are addressed separately in the InboxAcademy Learner Terms of Service and the InboxAcademy Privacy Policy, both of which you should be familiar with.

2. Definitions

3. Description of Service

InboxAcademy is a platform that enables Organizations to create and manage Courses and to deliver them to Learners by email. Depending on your Subscription plan, the Platform may also provide newsletter creation and delivery, learner and course analytics, AI-assisted content tools, the ability to connect a third-party AI assistant or agent to your Content through our Model Context Protocol (MCP) service, an optional inbound mailbox integration for command-based enrollment, Google Workspace group enrollment, and programmatic API access.

Unless you disable it for a given Course, the Platform will offer Learners who complete that Course the option to claim a digital certificate of completion. Each certificate displays the Learner's name, the Course name, your Organization's name and logo (where provided), and the date of issue, and has its own public verification page, accessible via a unique link and QR code, that anyone with the link can use to confirm the certificate's authenticity.

By default, your Organization and each Course you create are publicly visible, and you may choose to make either private instead. While your Organization is public, we display a public profile page for it (including its name, logo, description, website, and social links, where provided), and while a Course is public, we display a public page for it that anyone can discover and join, including individuals who are not otherwise your Learners. While your Organization or a Course is public, we may also feature its public information elsewhere on the Platform or our website, such as in directories, search results, or promotional placements.

We provide the technology that stores, schedules, and delivers your Content. We do not create, author, or take editorial responsibility for your Content, except as set out in Section 9 (Content Policy & Review Rights).

4. Eligibility & Account Registration

To register an Organization, you must be able to form a legally binding contract. We do not currently require you to verify your identity or provide detailed information about your Organization in order to create and use an account. Where you do provide account or profile information, you agree that it is accurate and kept up to date.

You must not create or operate an Organization account by impersonating any other person or entity, or by misrepresenting your affiliation with any person or entity.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Organization account.

Organization Users are assigned one of the following roles, and you are responsible for managing these assignments appropriately:

You are responsible for the actions of every Organization User acting under your account, and for ensuring that each Organization User is authorized to act on your Organization's behalf.

5. Subscription Plans & Billing

The Platform is offered under one or more Subscription plans, each with different feature sets and usage limits, as described on our pricing page. Not all plans are open to new Organizations. We may close a plan to new signups, or otherwise limit its availability, at any time. Where a plan is closed to new signups, Organizations already subscribed to that plan may remain on it until they change plans or their Subscription is otherwise terminated, subject to our right to change plan features and limits as set out below.

We may change plan features, limits, and pricing from time to time, with reasonable notice to existing Subscribers for changes that materially affect a paid plan.

Paid Subscriptions are billed and managed through Stripe. New paid signups may be eligible for a free trial period of fourteen (14) days, during which no payment method is required. If a trial is not converted to a paid Subscription before it ends, your Subscription shall automatically be paused rather than charged, and you shall lose access to features specific to paid plans until you subscribe. Usage beyond the limits included in your plan (such as additional Learners) may be billed as separate metered overage charges. The number of newsletter sendouts included is defined by your Subscription plan, as described on our pricing page.

You are responsible for keeping your billing information current and for all charges incurred under your Subscription. Except as set out in Section 14 (Service Credit & Refund Policy), fees are non-refundable.

You can view invoices, update payment details, and manage or cancel your Subscription at any time via the Stripe customer portal, or directly on the Platform from the Subscription page under your account menu. When you cancel, your Subscription remains active, and you will retain access to its features, until the end of your current paid billing period. You will not be charged again after that date, and your Subscription will then be paused as described above.

6. Your Content & Intellectual Property

As between you and us, you retain all ownership rights in the Content you create and upload to the Platform. You grant us a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, and display your Content solely to the extent necessary to operate the Platform and provide the Service to you and your Learners. While your Organization or a Course is public, this license also includes the right to display and feature the resulting public information elsewhere on the Platform and our website, as described in Section 3, for as long as it remains public.

You are solely responsible for your Content, including its accuracy, legality, and compliance with applicable laws and with the Content Policy in Section 9. You represent that you own or have the necessary rights to all Content you upload, and that your use of it does not infringe the rights of any third party.

Any profile photo associated with an Organization User — whether added manually or, for the Admin user created when you register, sourced automatically from Google or LinkedIn if you register using social sign-in — and any image you embed in Course lessons, quizzes, assignments, or newsletters, is hosted at a publicly accessible URL because this content is delivered via email. This applies even where the Course itself is not marked as public. You are responsible for ensuring you have the necessary rights to publish any such image, and for not uploading or embedding any image that must not be publicly accessible.

7. Inbound Mailbox Integration (Optional)

As an optional feature, you may connect an IMAP mailbox to allow our automated systems to monitor that mailbox and act on commands contained in incoming emails, for example enrolling a Learner in a Course in response to an email with the subject "enroll <course_slug>", as an alternative to the Learner completing the enrollment form on our website.

If you choose to use this feature, the mailbox you connect must be used solely for this purpose. You authorize us to read, process, and delete content in that mailbox in order to detect and act on supported commands. Your mailbox credentials are encrypted at rest, but you remain responsible for the security of the underlying mailbox account and for ensuring you have the right to grant us this access.

You are solely responsible for ensuring that your use of the Platform to send Course and newsletter emails complies with applicable anti-spam and electronic communications laws (such as CAN-SPAM, CASL, or equivalent regional legislation), including obtaining any consents required from recipients before enrolling or emailing them.

8. Learner Data: Your Obligations

Learner Data made available to you through the Platform (in particular Learner email addresses) may only be used for the purpose of delivering, administering, and supporting the specific Course the Learner is enrolled in, or the newsletter they have subscribed to. You agree that you will not:

You are responsible for having a lawful basis to collect, process, and enroll each Learner, and, where required by applicable law, for providing your Learners with appropriate notice of your own privacy practices.

These obligations survive the termination of your Subscription for as long as you retain any Learner Data obtained through the Platform.

9. Content Policy & Review Rights

To keep the Platform safe and lawful for Learners and other Course Providers, Content delivered through InboxAcademy must not contain, promote, or facilitate any of the following ("Prohibited Content"):

This list is illustrative, not exhaustive, and we may update it from time to time to address emerging risks, consistent with Section 20.

You acknowledge and agree that we reserve the right, but assume no obligation, to review Content (including Course material and newsletters) for compliance with this Content Policy, whether using personnel, automated systems, or both, at our discretion. Where performed, this review may take place before, during, or after delivery to Learners.

If we determine, in our reasonable judgment, that Content violates this Content Policy or these Terms, we may, without liability to you: request that you edit or remove the Content; suspend delivery of the affected Content; suspend or terminate your account as set out in Section 15; and, where we believe Content may be unlawful, report it to the relevant authorities.

10. Our Data Obligations to You

We shall not sell your Organization's data, your Content, or your Learner Data, and shall not share it with any third party except:

We shall not use your Content or Learner Data for any purpose other than providing, maintaining, and improving the Platform's core service to you, and shall not use it to train third-party AI models beyond what is described in Section 12. Further detail on how we handle personal data is set out in our Privacy Policy, which forms part of these Terms.

11. Third-Party Services & Subprocessors

We rely on the following third-party services to operate the Platform:

We may add or change subprocessors from time to time in order to operate and improve the Platform. Where a change materially affects how your data is processed, we shall provide reasonable notice.

Third-party AI assistants or agents that you connect to your Content through our MCP service (see Section 12) are not subprocessors. They are services that you select and control, and we do not engage them on your behalf.

12. AI-Assisted Features and AI Connections

12.1 AI-assisted authoring features

Certain plans include AI-assisted features, such as AI quiz generation, AI content editing, or a broader AI assistant, currently powered by OpenAI's API. Where you use these features, the relevant portion of your Content is sent to our AI service provider for processing. We do not permit this data to be used to train third-party models.

We reserve the right to change, add, or remove the AI service provider(s) used to power these features at any time. Where such a change materially affects how your Content is processed, we shall provide reasonable notice.

12.2 AI connections (MCP)

Certain plans also allow any Organization User to connect a third-party AI assistant or agent of your choice to your Content through our Model Context Protocol (MCP) service. A connected client acts within the connecting user's existing role: Admin and Editor users may read and draft Course, lesson, and quiz Content; Instructor and Viewer users may read that Content only. Regardless of role, a connected client cannot access Learner Data, delete Content, change Organization or Course settings, manage Organization Users, or send email. Each connection is scoped to a single Organization, and read and write operations are subject to separate usage limits (see Section 12.4).

You choose and control the client you connect. You are responsible for that client's security, for the conduct of the AI model behind it, and for the credentials and tokens it holds, and your use of it is also governed by that third party's terms. The connection token issued to your chosen client contains the authorizing Organization User's email address, your Organization identifier, and that user's role. Connections are revoked automatically when the authorizing user leaves the Organization, has their role changed, or has their account deactivated, and may be disconnected by the user at any time. Further detail on the data involved is set out in our Privacy Policy.

12.3 Your responsibility for inputs and outputs

You must have the right to submit any Content you process through AI-assisted features or expose to a connected AI client, and you must not use these features to process unlawful Content or third-party personal data without a lawful basis.

AI-generated output is provided as a drafting aid only. It may be inaccurate, incomplete, or unsuitable, and is provided without warranty as to correctness or fitness for any purpose. Any lesson or quiz generated by an AI-assisted feature or a connected client is created unpublished. You are solely responsible for reviewing, editing, and approving any AI-generated or AI-assisted Content before it is delivered to Learners, and for ensuring it complies with Section 9. As between you and us, AI-generated output forms part of your Content under Section 6, subject to our AI service provider's terms.

12.4 Usage limits and acceptable use

AI-assisted features and MCP connections are subject to usage limits. These currently include a per-Organization daily cap on AI quiz generations, and, for MCP connections used during a free trial, separate per-Organization daily caps on read operations and on write operations (a Viewer or Instructor connection consumes only the read allowance). These limits are enforced, are not a billed or paid top-up allowance, and may change without notice. You must not attempt to bypass plan gating, per-Organization scoping, or usage limits, or use these features in an automated or excessive manner that places abusive load on the Platform. We may rate-limit, suspend, or terminate AI-assisted feature or MCP access for an Organization that does so, as set out in Section 15.

13. Service Availability & Support

InboxAcademy does not guarantee a specific uptime percentage. However, we shall use commercially reasonable efforts to maintain the availability of core Platform functionality (including email delivery) and to promptly investigate and resolve material technical disruptions, including those arising from underlying infrastructure or upstream service providers.

We shall make commercially reasonable efforts to provide advance notice of scheduled maintenance expected to materially impact Course delivery.

14. Service Credit & Refund Policy

In the event the Platform experiences a continuous, uninterrupted outage of twenty-four (24) hours or more that completely prevents the delivery of core Course content, and such outage is directly caused by a technical failure within our control (including failures of infrastructure or upstream service providers, but explicitly excluding failures resulting from your mailbox, credentials, or external third-party integrations), you may request a service credit or, at our sole discretion, a pro-rated refund for the affected billing period.

To be eligible for a credit or refund, you must submit a written request to [email protected] within thirty (30) days following the conclusion of the qualifying outage, detailing the impact on the affected account. We shall review all requests in good faith.

This Section states your sole and exclusive remedy, and our entire liability, for any Platform outage, downtime, or service interruption. Any credit or refund issued hereunder shall be strictly limited to the pro-rated fees actually paid by you for the specific period during which the core Service was unavailable. In no event shall the total credit or refund issued for any single outage incident exceed the subscription fees paid by you for the month in which the outage occurred.

15. Suspension & Termination

We may suspend or terminate your access to the Platform, in whole or in part, if you materially breach these Terms (including the Content Policy in Section 9), fail to pay applicable fees, or use the Platform in a way that we reasonably believe creates legal or security risk to us, our Learners, or other users. Where reasonably possible, we shall provide notice and an opportunity to resolve the issue before suspending or terminating your account for a first-time, non-severe violation.

Independently of the preceding paragraph, and without any obligation to provide prior notice, we may also remove an Organization's account where: (a) the Organization has no active paid Subscription; (b) the Organization has not created any Content; and (c) no Organization User has accessed the account for a continuous period of sixty (60) days or more. Removal under this paragraph may include the permanent deletion of the Organization's account and any associated data.

You may cancel your Subscription at any time via the Stripe customer portal or directly on the Platform from the Subscription page under your account menu, or close your Organization account by contacting our support team at [email protected]. Upon termination, your right to access the Platform ends, and we may delete or anonymize your Content and Learner Data after a reasonable retention period, in accordance with our Privacy Policy, unless a longer retention period is required by law.

16. Disclaimers & Limitation of Liability

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, except as expressly set out in these Terms. We do not warrant that the Platform will be uninterrupted, error-free, or fully secure.

To the maximum extent permitted by applicable law, AvaCode Solutions LLC-FZ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of or inability to use the Platform. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms shall not exceed the fees you paid to us in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of: your Content; your breach of these Terms, including the Content Policy or the Learner Data obligations in Section 8; or your violation of any applicable law in your use of the Platform.

18. Governing Law

These Terms are governed by and construed in accordance with the substantive law of Dubai, United Arab Emirates.

19. Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause.

The number of arbitrators shall be one (1). The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

20. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes shall be communicated via email to registered Course Providers where possible, with reasonable advance notice, and shall be reflected in a new version tag in our public legal repository. The version history of this document is publicly accessible there. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.

21. Contact Us

Email is currently our only support channel. If you have any questions, complaints, or issues about these Terms or the Platform, please contact us:

Changelog

All versions are available in the AvaCode Solutions public-contracts repository on GitHub.